1. Definitions

“API Services” means Pixazo’s generative AI platform consisting of proprietary and third-party licensed machine learning models, software, and AI technology, made available to Clients through APIs and endpoints.

“Client Solution” means the Client’s product or service that integrates or interfaces with the API Services through Pixazo’s approved APIs and is made available to End Users.

“End Users” means individuals or entities that access or use the API Services through the Client Solution.

“API Credits” means the pre-purchased units of value that are consumed when making API calls to the Pixazo platform.

“Output Content” means any AI-generated content (images, videos, audio, or other media) produced by the API Services in response to Client or End User inputs.

2. API Access & License Grant

2.1 During the Term, and subject to your payment of applicable fees, Pixazo grants you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Access and use the API Services in accordance with these API Terms and applicable Documentation through an integration or interface with the Client Solution using Pixazo-approved APIs;
• Use the Documentation in connection with the permitted use of the API Services;
• Make the API Services available to End Users solely through the Client Solution.

2.2 Pixazo reserves the right to limit API calls from the Client Solution if Pixazo determines, in its reasonable judgment, that the number of API calls is excessive, constitutes abusive usage, or disrupts the normal functioning of the platform.

3. API Usage Restrictions

In addition to the restrictions in the general Terms of Use, you shall not:

• Expose any Pixazo API endpoints directly to End Users; all API access must be routed through the Client Solution;
• Use API Services to develop, train, or improve any competing AI model or service;
• Reverse engineer, decompile, or attempt to extract the source code or underlying algorithms of the API Services;
• Resell, redistribute, or sublicense API access separately from the Client Solution;
• Use automated bots or scripts to make API calls without legitimate human-initiated workflows;
• Circumvent or attempt to circumvent any rate limits, usage quotas, or technical restrictions imposed on the API Services.

4. Fees, Billing & API Credits

4.1 Pricing Model

Pricing for API Services is based on a pay-per-use model calculated by compute time (e.g., number of inference steps), model output (e.g., image size, per image, or per video), or a combination thereof, as detailed on the Pixazo API Pricing page. All prices exclude applicable taxes and are subject to change with thirty (30) days’ advance notice.

4.2 API Credits

Clients may purchase API Credits in advance to consume API Services. The following terms apply to API Credits:

• Expiration: Standard purchased credits expire 365 days from the date of purchase. Any promotional credits, if issued at Pixazo’s sole discretion, expire 90 days from the date of issuance.
• Non-Transferable: Credits are non-transferable, cannot be exchanged for currency, and may only be used for consumption of API Services on the Pixazo platform.
• No Rollover: Unused credits within a subscription billing cycle do not roll over to the next cycle unless otherwise specified in the Client’s plan.
• Overage: If you exceed your plan’s included API call limits, overage fees will be charged based on metered usage at the rates specified in your pricing plan.

5. API Services Refund Policy

Due to the nature of API Services as instantly delivered digital services, the following refund terms apply. Pixazo does not offer any free trial, complimentary API calls, or promotional credits for the API Services. All API usage is charged from the first API call onward.

5.1 Successful API Calls – Non-Refundable

Where an API call is successfully processed and returns a valid response (including, without limitation, an HTTP 2xx status code or equivalent confirmation of successful execution), the corresponding charges are final and non-refundable. A “successful API call” is defined as any API request that is received, processed, and fulfilled by the Pixazo platform, regardless of whether the Client or End User is satisfied with the Output Content generated. For the avoidance of doubt:

• No refund, credit, or compensation shall be issued for any API call that has been successfully executed by the platform;
• Dissatisfaction with the quality, accuracy, style, or content of AI-generated Output Content does not constitute grounds for a refund, as output quality is inherently variable and dependent on input parameters, prompt engineering, and third-party model behavior;
• Once an API credit or unit of billing has been consumed by a successful API call, it is deemed fully utilized and cannot be reversed, reclaimed, or refunded.

5.2 Failed API Calls – Full Refund

In the event that an API call fails to execute due to a fault attributable to the Pixazo platform (and not caused by Client error, invalid input, network issues on the Client’s end, or third-party service failures), the Client shall be entitled to a full refund or credit for the affected API call(s). A “failed API call” is defined as an API request that:

• Returns an HTTP 5xx server error response attributable to the Pixazo platform;
• Times out due to a Pixazo platform outage or infrastructure failure, as verified by Pixazo’s internal monitoring systems;
• Is charged to the Client’s account despite not being processed or returning any Output Content.

For clarity, the following do not qualify as failed API calls eligible for refund: HTTP 4xx client errors (including but not limited to 400 Bad Request, 401 Unauthorized, 403 Forbidden, 404 Not Found, 429 Rate Limited), failures caused by the Client’s misconfiguration, invalid authentication credentials, malformed requests, or network connectivity issues on the Client’s end.

5.3 Refund Request Process

To request a refund for failed API calls, the Client must:

• Submit a refund request to Pixazo support at [support email] within fourteen (14) days of the failed API call;
• Include the relevant API request IDs, timestamps, and error responses as supporting evidence;
• Pixazo will investigate the claim and, upon verification, process the refund or credit within ten (10) business days.

Refunds for failed API calls may be issued as a credit to the Client’s API account or as a monetary refund to the original payment method, at Pixazo’s sole discretion.

5.4 Cancellation

You may cancel your API subscription at any time without penalties. Upon cancellation, your account will remain active until the end of the current billing period. No refunds are provided for the remaining days in the billing cycle. Unused API credits at the time of cancellation will expire at the end of the current billing period and are non-refundable.

5.5 Billing Errors

If Pixazo confirms an erroneous charge, duplicate billing, or any other billing discrepancy not attributable to the Client, a full refund of the erroneous amount will be processed to the original payment method within ten (10) business days.

6. Third-Party Configuration & Liability Disclaimer

6.1 Third-Party Nature of API Services

The Client acknowledges and agrees that the Pixazo API Services operate as a third-party configuration layer that facilitates access to generative AI models, inference engines, and related computational infrastructure. The API Services integrate, orchestrate, and provide programmatic access to underlying third-party machine learning models, cloud infrastructure, and AI technologies that are not wholly owned, developed, or controlled by Pixazo.

6.2 No Liability for Generated Output

Pixazo expressly disclaims any and all liability, responsibility, or obligation with respect to the Output Content generated through the API Services. Without limiting the generality of the foregoing:

• Pixazo does not warrant, represent, or guarantee the accuracy, completeness, originality, legality, non-infringement, fitness for a particular purpose, or suitability of any Output Content generated through the API;
• Output Content is generated by third-party AI models on an “as-is” and “as-available” basis, and Pixazo shall not be held liable for any errors, inaccuracies, offensive material, biased outputs, hallucinations, intellectual property infringements, or any other deficiency in the Output Content;
• The Client assumes sole and exclusive responsibility for evaluating, validating, moderating, and determining the appropriateness of all Output Content before any use, publication, distribution, or reliance thereon;
• Pixazo shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from or related to the use, misuse, or reliance upon Output Content, including but not limited to reputational harm, loss of business, regulatory penalties, or third-party claims;
• Any changes, updates, or modifications to the underlying third-party AI models (including model deprecation, version updates, behavioral changes, or capacity limitations) are beyond Pixazo’s control, and Pixazo shall not be liable for any impact such changes may have on the Output Content or the Client Solution.

6.3 Client Responsibility

The Client is solely responsible for ensuring that all use of Output Content complies with applicable laws, regulations, industry standards, and intellectual property protections. The Client shall implement appropriate content moderation, filtering, and review mechanisms before making any Output Content available to End Users or the public. Client shall not use Output Content to train, develop, or improve any external AI model without Pixazo’s prior written consent.

6.4 Intellectual Property

Pixazo does not claim ownership of Output Content generated through the API Services. However, Pixazo makes no representation or warranty that any Output Content is protectable under intellectual property laws, is original, or does not infringe the rights of any third party. The Client shall indemnify and hold harmless Pixazo from any intellectual property claims arising from the Client’s use of Output Content.

6.5 Pixazo shall not use Client-provided input data for developing or training its own models, except for APIs expressly marked as non-enterprise-ready, where standard data processing practices may apply as disclosed in the applicable documentation.

7. Data Handling & Privacy

7.1 Pixazo retains ownership of aggregated and anonymized usage data generated through the API Services. Such data may be used for analytics, service improvement, and product development without requiring Client consent or compensation.

7.2 Client is responsible for ensuring that all data submitted through the API Services complies with applicable data protection laws and regulations, including but not limited to GDPR, CCPA, and other applicable privacy legislation.

8. End User Obligations

8.1 Client shall establish and maintain legally enforceable agreements with all End Users that include terms no less protective of Pixazo than those contained in these API Terms, including restrictions on misuse, acceptable use, and intellectual property provisions.

8.2 Client is solely responsible for all activities conducted through its API credentials and shall not share API keys, tokens, or authentication credentials with unauthorized parties.

9. Termination & Suspension

9.1 Either party may terminate these API Terms upon thirty (30) days’ written notice if the other party commits a material breach and fails to cure such breach within the notice period.

9.2 Pixazo may immediately suspend or terminate API access without notice if:

• Client violates the Acceptable Use Policy or API Usage Restrictions;
• Client’s use poses a security threat or introduces malicious code;
• Client engages in fraudulent activity or misrepresentation;
• Required by applicable law or regulatory authority;
• Client fails to make payment within ten (10) days of a payment demand.

9.3 Pixazo may deactivate a Client’s API account if the Client fails to log in or otherwise use the API Services for more than twelve (12) consecutive months.

9.4 Upon termination, all API Credits remaining in the Client’s account are forfeited and non-refundable. Client must immediately cease all use of the API Services and delete any cached API responses.

10. Liability & Indemnification

10.1 Client shall defend, indemnify, and hold harmless Pixazo from any claims, damages, or liabilities arising from (a) the Client Solution, (b) End User activities, (c) Client’s breach of these API Terms, or (d) Client’s violation of applicable law.

10.2 To the maximum extent permitted by law, Pixazo’s total aggregate liability for any claims arising from or related to the API Services shall not exceed the total fees paid by Client in the twelve (12) months preceding the claim.

11. Legal Compliance

This policy complies with the EU Directive 2011/83/EU on consumer rights, the UK Consumer Contracts Regulations 2013, the Australian Consumer Law, the Consumer Protection Act of South Africa (CPA, 2008), and other applicable consumer protection laws worldwide, which recognize that digital services are non-refundable once access is provided, except where local law mandates otherwise.

Appendix: Quick Reference – Pixazo Product vs. API Refund Policy

The following table summarizes the key differences between the refund terms for Pixazo’s consumer product and the API Services: